D1 Store

Shipping & Returns.

Everything you need to know about shipping, returns, exchanges and refunds at D1 Store. We aim to make your shopping experience as seamless as possible.

Refund Policy →

Shipping Rates.

Convenient delivery options to suit your needs across Australia. We ship from Victoria via:

$14

Standard Shipping

Reliable and cost-effective delivery across Australia.

$24

Express Shipping

For when you need your items fast.

FREE

Orders Over $199

Free Standard Shipping on all Australian orders over $199.

Order Process.

Order Placed

After placing your order, please allow 1–2 Business Days to process & dispatch. Allow additional time during sales & public holidays.

Order Dispatched

Once dispatched, you'll receive a notification email with tracking info and your invoice. Check your junk/spam folder too.

Enjoy!

Your order has arrived! Problems with your delivery? Get in touch and we'll help.

Shipping FAQ.

D1 Store utilises a wide network of couriers to ensure your items get delivered as fast as possible. Below are the estimated delivery timeframes under normal conditions:

Australia Post • Standard Delivery

Victoria: 2–4 Business Days

Interstate: 3–6 Business Days

Australia Post Express • Express Post

Victoria: 1–2 Business Days

Interstate: 1–3 Business Days

StarTrack Premium • Larger Items

Metro Melbourne: Next Business Day

Victoria: 1–2 Business Days

Interstate: 1–3 Business Days

StarTrack Express • Large Bulky Commercial

Delivery ETA: 2–7 Business Days

Direct Freight • Bulky Orders & Mostly Metro

Metro Melbourne: Next Business Day

Interstate: 2–6 Business Days

Toll Priority • Metro Only

Victoria: 1–2 Business Days

Interstate: 1–3 Business Days

Not all my goods have arrived
If some of your items have not arrived, your order may have been split into multiple shipments or some items may be on back/pre-order. If items are missing, contact our support team.

My delivery hasn't arrived
If your parcel has surpassed the estimated arrival date with no update from the courier, contact our support team.

My delivery arrived damaged
If any products are delivered damaged, contact our support team.

If your order has NOT been dispatched:
You may be eligible to change, cancel or add to your order. Contact our support team.

If your order HAS been dispatched:
You may be eligible to change or cancel, however we may require the products to be returned to D1 Store before proceeding. Contact our support team.

International Shipping is available upon request at a higher rate than domestic. Contact us with your cart items via onlineorders@d1store.com.au or (03) 9288 7800.

Missing full items:
We sometimes ship from alternative warehouses. If you're missing an item from your invoice, contact our support team.

Missing items from a sealed box:
Please check all packaging, pockets and zips. If items are still missing, contact our support team within 14 business days of receiving the goods. We are unable to supply missing items after 14 business days. Contact support.

Return, Exchange & Refund Policy.

At D1 Store, we are committed to providing our customers with the best possible service. These policies are designed to offer additional convenience and do not limit or replace your statutory rights under the Australian Consumer Law (ACL).

All returns MUST be returned to the ORIGINAL place of purchase, unless agreed upon. Store purchases must be returned to the original store. Online orders must be requested, approved & returned to:

D1 Store Returns (Plus Order Number),
421 Victoria Street, Brunswick, Victoria, 3056.

For more information, contact our team via info@d1store.com.au or (03) 9288 7800.

1. Exchange Conditions

a. Product sustained damage in transit, found when unpacked and checked with the courier present.

b. Misrepresentation of the product purchased based on original description.

c. Manufacturing defect(s).

d. Change of mind within 30 days on Drones, Cameras and Gimbals.

e. Change of mind within 14 days on Accessories.

Note: If exchanged to a lower priced product, the difference will be transformed into store credit.

2. Return / Refund / Replacement / Repair Conditions

a. Repair within a reasonable timeframe for minor failures found by D1 Store or the manufacturer within warranty. If not repaired in a reasonable time, you can choose a refund or replacement.

b. Repair / Replacement / Return / Refund for major failures found within warranty that were through no fault of the customer.

c. Major failure within 30 days of invoice may be eligible for on-the-spot replacement provided no manufacturer assistance is needed and stock is available.

d. Refund / Return / Replacement when the product has been exchanged once but still has a manufacturing defect.

e. Return if delivery exceeds the estimated date by 14 Business Days, or a Refund if deemed Lost in Transit by the courier.

f. Change of mind returns within 30 days — a restocking fee of 20% applies to activated new products, and 10% applies to all ex-demo products.

Reference: For Australian stock, DJI has an RMA Facility in Melbourne, Australia.

3. When Returns Cannot Be Requested

a. Customer did not report transit damage within a reasonable timeframe. We strongly recommend reporting immediately.

b. Change of mind requested after 30 days of purchase (from date product was received).

c. Product does not include all original accessories, attachments and packaging, or has visible damage.

d. Legal proof-of-purchase or receipts have been forged or tampered.

e. Product held no manufacturing defects after testing by D1 Store or the manufacturer.

f. Crash or damage caused by non-manufacturing defects, unauthorised modification, foreign body entry (water, oil, sand, etc.), improper installation or operation.

g. Labels, serial numbers, waterproof marks or anti-counterfeit marks show signs of tampering.

h. Damage caused by external factors including fire, flood, high wind or lightning.

Note: D1 Store Gift Cards are not eligible for return / refund.

Additional Information.

We want you to love your new product. If your drone, camera or gimbal doesn't quite suit your needs, within 30 days from the invoice date you may be eligible for:

1. A full refund if unactivated, unused and in original condition.
2. An exchange (no restocking fees) provided the conditions below are met.
3. A refund if activated, with a 20% restocking fee.

Available for all brand new products purchased online or in-store via D1 Store Pty Ltd. Demo, Ex-Demo and Open Box products are excluded. Refurbished products may be eligible where explicitly stated.

Please Note:
1. Exchanges must be of equivalent or higher value. If exchanged for a lower value product, no credit is provided.
2. This does NOT include Used DJI Care Refresh — if your Care Refresh has been used to make a claim, it will be forfeited.
3. Exchanged products must include original packaging and components. Missing items or visible damage may result in restocking fees or ineligibility.
4. Commercial Purchases and/or Quantities are excluded.
5. For Online Order exchanges, the customer must pay return shipping fees.

To learn more, contact D1 Store via info@d1store.com.au or (03) 9288 7800.

We understand products malfunction or might not work straight out of the box, so we've got a dedicated team to help you get back in the air or filming on the ground.

If you are experiencing a warranty issue, contact our repair/technical team here (make sure to select warranty) or call us on (03) 9288 7880.

Still Need a Hand?

Our support team is ready to help with any questions.

Contact Support →